Privacy Policy

What kinds of personal information about me does Chally Bridge Farms collect and hold?

Chally Bridge Farms (and its related entities) may collect and hold the following kinds of personal information:

• Transaction details associated with your purchases from Chally Bridge Farms including credit card details any additional information you provided to Chally Bridge Farms including messages to be written on personal cards and special delivery instructions.

• Any information you provided to Chally Bridge Farms through loyalty programs or customer surveys details of your use of Chally Bridge Farms website including your server address, domain name, type of browser, date and time of your visit and pages accessed.

• Any additional information provided to Chally Bridge Farms, its related entities and/or its service and/or support centre.

How does Chally Bridge Farms collect and hold personal information about me?

Chally Bridge Farms (and its related entities) may collect personal information about you when you or another person purchases goods and services from Chally Bridge Farms (or its related entities), when you contact Chally Bridge Farms (or its related entities) with an enquiry, when you submit an employment application, through Chally Bridge Farms website or social media platform, when you enter a competition or other promotion, when you join a loyalty program or our mailing list or complete a customer survey or when you have any similar dealings with Chally Bridge Farms (or its related entities).

Chally Bridge Farms may hold personal information about you electronically and in hard copy records. Chally Bridge Farms takes all steps as are reasonable in the circumstances to destroy or de-identify personal information that it no longer needs and is not required by law to retain.

Chally Bridge Farms takes all steps as are reasonable in the circumstances to protect personal information that it holds from misuse, interference and loss and from unauthorised access, modification and disclosure. Chally Bridge Farms uses security measures including a secure form (SSL) for credit card payments made through its website.

For what purposes does Chally Bridge Farms collect, hold, use and disclose personal information about me?

Chally Bridge Farms may collect, hold, use and disclose personal information about you for the following purposes:

• To assist in providing goods and services to you

• To communicate promotional offers and special events

• For Chally Bridge Farms internal administrative, marketing, planning, product development and research requirements

• To assist with any calls you make to Chally Bridge Farms or its service and/or support centre

• For any purpose made known to you at the time of collection of your personal information

You consent to us collecting and holding any personal information you have provided to us about yourself or another person, for these purposes.

Chally Bridge Farms will not disclose personal information about you to any person except on a confidential basis to agents, advisers and suppliers that Chally Bridge Farms uses in the ordinary operation of Chally Bridge Farms business, such as for deliveries or data processing, as required by law or in cases where unlawful activities such as fraudulent credit card use is suspected.

At any time you may opt out of receiving any communications from Chally Bridge Farms (other than as required for the operation of Chally Bridge Farms business, e.g. regarding payment of your account) by writing to Chally Bridge Farms Privacy Officer at the address below.

How can I access and/or seek the correction of personal information about me that Chally Bridge Farms holds?

You may request access to personal information Chally Bridge Farms holds about you by writing to Chally Bridge Farms Privacy Officer at the address below. Where Chally Bridge Farms holds information that you are entitled to access, Chally Bridge Farms will endeavour to provide you with a suitable range of choices as to how you access it (eg. emailing or mailing it to you).

If you believe that personal information Chally Bridge Farms holds about you is incorrect, incomplete, out of date, irrelevant, misleading or inaccurate, then you may request that Chally Bridge Farms correct it. If The Chally Bridge Farms is satisfied that the information requires correction, it will take such steps (if any) as are reasonable in the circumstances to correct such information having regard to the purpose for which the information is held. If requested by you, Chally Bridge Farms will also notify any other entity that Chally Bridge Farms has disclosed that information to, that the information has been corrected. If Chally Bridge Farms refuses to correct the information as requested by you, then Chally Bridge Farms will give you a written notice which sets out the reasons for the refusal (except to the extent that it would be unreasonable to do so), the mechanisms available to complain about the refusal and any other matter proscribed by the Privacy Act.

How can I complain about a breach of the Privacy Act and how will Chally Bridge Farms deal with such a complaint?

If you consider that Chally Bridge Farms has breached the Privacy Act, you may complain to Chally Bridge Farms by writing to Chally Bridge Farms Privacy Officer at the address below within 6 months of the date of the alleged breach. You must specify full details of the alleged breach. Chally Bridge Farms Privacy Officer will investigate the complaint and advise you in writing of the outcome of the investigation within 60 days of receipt of the complaint. If Chally Bridge Farms has breached the Privacy Act, it will endeavour to rectify the breach in an appropriate manner.

Is Chally Bridge Farms likely to disclose personal information about me to overseas recipients? If so, which countries are those recipients likely to be located in?

Chally Bridge Farms may disclose personal information about you to overseas recipients such as for marketing purposes, data processing or storage purposes and those overseas recipients are likely to be located in the United States of America. Before we disclose your personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian privacy laws and the Privacy Act 1988 (Cth).

Miscellaneous

(a) In this policy “personal information” has the same meaning as under the Privacy Act. (b) Any questions or complaints about this policy or the management of any personal information about you by Chally Bridge Farms should be made in writing to the address below.

Chally Bridge Farms contact details are: Chally Bridge Farms Address: PO Box 407, Northampton WA 6535 Email: challybridge@gmail.com

(c) This policy represents Chally Bridge Farms policy as at 28 July 2022. Chally Bridge Farms may change this policy from time to time by updating the policy that appears on its website.